Return policy
If you are unhappy with your purchase, you are welcome to return your items for a Refund or Store Credit. Please note the refund is back to your original payment method less return delivery costs. Your refund or store credit will be the final amount you paid for that item (minus the discount).
If you would like a refund or store credit, you must submit your return within 14 days of your order being received & we must receive your return back within 14 days once it has been lodged.
Please take your return QR code or barcode from the returns portal to your closest Royal Mail Post Office. They will print off a return label for you and attach it your parcel to send back to us.
To Return your order please follow the below steps:
1. Submit a return via our returns page or through your White Fox account.
2. Make sure your order number and email address is filled in then click ‘Start Return’
3. Select the item/s you are wanting to return then click ’next’
4. Select your return reason from the drop down then click ‘next’
5. Select refund or store credit, please note for store credit returns, you do not get charged label fees.
6. Download your QR code or barcode from the returns portal, take this to your closest Royal Mail Post Office and they will print off a return label for you and attach it your parcel to send back to us.
If you would like a refund or store credit, you must submit your return within 14 days of your order being received & we must receive your return back within 14 days once it has been lodged.
Not sure whether to choose a Refund or a Store Credit? All Store Credits are valid for 12 months & you do not get charged a pre-paid label fee for the return.
For UK Refunds you will be charged a label fee of £6 which will come off your refund total.
For Ireland Refunds you will be charged a label fee of £9 which will come off your refund total.
3. Select the item/s you are wanting to return then click ’next’
4. Select your return reason from the drop down then click ‘next’
5. Select refund or store credit, please note for store credit returns, you do not get charged label fees.
6. Download your QR code or barcode from the returns portal, take this to your closest Royal Mail Post Office and they will print off a return label for you and attach it your parcel to send back to us.
If you would like a refund or store credit, you must submit your return within 14 days of your order being received & we must receive your return back within 14 days once it has been lodged.
Not sure whether to choose a Refund or a Store Credit? All Store Credits are valid for 12 months & you do not get charged a pre-paid label fee for the return.
For UK Refunds you will be charged a label fee of £6 which will come off your refund total.
For Ireland Refunds you will be charged a label fee of £9 which will come off your refund total.
Items will only be accepted if returned in 100% original condition with tags: unworn, unwashed, unsealed, un-perfumed, free from make-up & fake tan.
Please note: We do not accept the return of any lingerie or earrings unless defective or faulty due to hygiene reasons.
All clothing & swimwear must be tried on over underwear for hygiene. Do not remove the hygiene seal on swimwear as returns will not be accepted if removed (unless defective).
Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.
Unfortunately, once you have submitted your return through our portal, we are unable to change the outcome.
Please note, when you submit your return, you agree to the following checkbox statement: "I have reviewed and confirmed the outcome and selections made on the return portal for my return request."
You are welcome to place an order as a 'Guest' at checkout. If you have checked out as a 'Guest' and would like to return your item, click on 'SUBMIT A RETURN' at the top of this page using your order number and email address used for the order. Once we receive and process your return, your store credit or refund will be processed. If receiving a Store Credit you will need to 'Register' the account by clicking